CIC

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IMAGE MANAGEMENT Does your staff create a positive first impression? What if they don't?
  • The impact of first impressions
  • The key elements of image
  • Don't sabotage your image
  • Professional attire versus business casual wear
  • Body language and nonverbal communication

Is your staffer a phone person? The customer's perceptions can be paramount.

  • Phone Etiquette or Protocol
  • Tone of Voice & Vocal Image
  • Listening skills & Assisting Callers
  • Escalations: Handling angry callers 
  • Taking control of the call

THE POWER of NETWORKING - Making Great Connections
 
TRADE SHOW Etiquette - Cultivating Client Relationships
 
TEAM BUILDING for SUCCESS

Image is Key in creating Valuable First Impressions - Email us for an evaluation today: creativeimageconsulting@rogers.com